The curious case of the missing Facebook permissions screen

Snowmageddon is wreaking havoc across America but we were surprised when it took a Tron turn into cyberspace. Some of our users and users of other Adobe Air applications are reporting seeing an all white Facebook permissions screen. This may affect you if you need to set up your SocialSafe/Facebook access. It doesn’t prevent SocialSafe from backing up your content.

Although the Facebook screen is completely white, the buttons to give access or cancel are still there, just covered in snow.

Here’s how you get through this blockade:

Position your mouse at the bottom of the permissions window, slightly to the right to allow SocialSafe to access your Facebook account
Position your mouse at the bottom of the permissions window, slightly to the right to allow SocialSafe to access your Facebook account

This is what the screen will look like when the thaw comes:

Apologies to anyone that has been affected by this issue. We’re told that Facebook and Adobe are working on it and we will ourselves introduce a workaround (using Facebook’s mobile login/permissions screens) in the next few days.

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