Dear SocialSafe users,
We’re aware that some of you have been experiencing issues when attempting to login to Facebook and LinkedIn through SocialSafe. As soon as we realised that this was causing difficulties for our users we looked into the problem to see how we could fix it.
The symptoms were such that when users attempted to add a Facebook account, the login screen was blank, meaning that they could not enter their login credentials to authorise SocialSafe to download their account content. The LinkedIn problem was slightly more complex, in that this login box was not appearing at all, meaning that users were not able to reauthorise their accounts when attempting to sync.
Our investigation revealed that the issues were caused by some subtle API changes made by the networks, and we are pleased to report that we have now updated SocialSafe to work correctly with these new API settings. All you need to do is open SocialSafe and install the update (v6.4.6) when prompted, and everything should be run smoothly once again.
We’d like to say a public ‘thank you’ to everyone who reported these problems – it certainly makes life easier for us when you tell us what works and what doesn’t!
For those of you reading this and wondering why you need to enter a password and what happens to it, allow us a brief moment to explain this privacy point:
When backing up any content from your social networks to your own PC/Mac, the respective network needs to know that you (the data owner) are the one requesting it, hence why password authorisation is required. SocialSafe as a company never actually sees nor stores your login details, and furthermore, any content that you back up using our app is only stored on your own machine – we never see nor store any of your data.
And finally we’re sure that there are many of you wondering what’s going on with SocialSafe v6.5 and the new Insights feature that we’ve been promising you. Well, we had originally planned to release v6.5 before Easter, but as we hope you’ll understand, addressing the Facebook and LinkedIn login issues had to take priority. However, we’re pleased to say that we will be issuing a full release next week, which will include Insights and more!
Thank you all for your patience up to this point – we hope today’s update fixes everything for you, and that you all enjoy the Easter break. Next stop – SocialSafe v6.5!!
Have a great weekend.
– the SocialSafe team
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Hello,
I am receiving the message below when trying to sync our Facebook Page. I don’t understand if I have to do something in Facebook or in SocialSafe. I don’t see any way to re-authorise an account in SocialFafe.
Thanks for any help.
Please re-authorise your Facebook account Jim A…. for SocialSafe to be able
to connect to your Facebook Page Akron Children’s Hospital
Hi Jim,
Have you changed your Facebook password recently?This might be why you need to re-authorise your account.
To re-authorise your account, simply open SocialSafe and sync your Facebook page and when the dialogue box appears, you should be able to re-submit your login details which will allow you to carry on syncing content from your page as normal.
Please let me know if this doesn’t work and we’ll happily look into this further for you.
Best regards,
Andrew
PS – Sorry for the late response, we’ve been getting an annoying amount of spam comments on this blog recently which makes it harder to see the genuine replies!
Hi Andrew,
I was finally able to get it to authenticate. I did change my Facebook password. When I SocialSafe updated to 6.5 it fixed the problem. However, when trying to re-verify I added my personal FB account to SocialSafe. Since SS is a work account is there any way I can remove my personal Facebook account?
Thanks,
jim
Hi Jim,
Glad to hear you got it working again, but sorry that you added the wrong account! At the moment you cannot delete an account within SocialSafe, however this is a feature that we plan on implementing soon.
Was there anything else we can help you with?
– Andrew
I’ve tried to use both Mac and Windows versions. Neither works.
Hi Ken,
As I just said in my reply to Aaron, Facebook has now updated its login page, so SocialSafe should working OK now.
Please give it another whirl and if you’ve still got issues them do get in touch.
– Andrew
Hi, I’ve installed 10.4.6 and am still having this issue with Facebook authorization. I’m on a MacBook Pro running Mac OS 10.8.3.
Sorry, should be “I’ve installed 6.4.6”
Hi Aaron,
Facebook has now updated its login page, so SocialSafe should working OK now. Please try again and let us know if the problem persists.
– Andrew