It’s widely accepted as good practice to periodically change passwords for online accounts to make them harder to crack. One thing that’s worth remembering when you change passwords is that other services, apps or devices that are linked to or that you use to access those accounts might also be affected by the change.
For example, whenever you change the password to an email account that you access from an iPhone, you’ll need to go into mail server settings on your phone to update the password before you can send or received any new messages. The same applies for backing up content from your social networks with SocialSafe.
If you change the password to your Facebook account, Twitter account, LinkedIn profile, or any of the other networks supported by SocialSafe, you’ll need to reauthorise the app so that it has the correct login credentials to prove to the networks that it is actually you who is requesting your data. So don’t be alarmed if you see the pop-up window asking you to reauthorise access to one of your accounts when you try to sync with SocialSafe, it may just be that you’ve changed a password and haven’t tried to sync since then.
Another instance when you may find that SocialSafe will ask you to re-enter a password for one of your accounts is when the social network itself is having problems. Just this week, an internal issue at Facebook meant that some users are finding that they can’t login to Facebook all together, which might lead to some SocialSafe users not being able to sync, even if the correct password is being entered.
If you experience any problems with logging into your social network accounts through SocialSafe, please make sure that you are entering an up to date password and check to see if you can log in to the network itself before contacting our support desk. While we like to think that we’re pretty punctual when it comes to responding to support requests, the last thing we want is for people to be twiddling their thumbs waiting for us to tell them that Facebook or Twitter or whoever is experiencing intermittent login problems!