SocialSafe v6.6.8 Released – Facebook Messages and Black Screen Fixes

A number of you have recently been encountering problems with downloading Facebook Messages with SocialSafe. This has been a stone in the shoe of our developers for some time, due to a number of factors external to the application itself.

Without going into too much detail, some changes made by Facebook to its API caused some messages – or entire threads – to either be duplicated or omitted when users synced content to their libraries. Other changes also affected how regularly the app could retrieve data and in what quantity, so when dealing with a high volume of messages this could slow the sync down.

However, after lots of hard work from our developers we have been able to address these issues in SocialSafe v6.6.8, which is available now. The app should prompt you to auto update upon opening, or you can click here to download the latest version.

Another problem some users may have experienced was a black overlay appearing over the app, which could not be dismissed and prevented the use of SocialSafe. We’ve also managed to fix this issue in the latest release, so if you close and reopen the application you should be able to auto-update.

We’d like to thank all our users who have helped us by reporting problems and providing us with the feedback that allows us to fix them. Quite often it’s the case that we aren’t able to replicate some of the issues that people are experiencing, so we’re extremely grateful when our users take the time to work with our developers and support team to help us solve problems that can affect the whole SocialSafe community.

So on behalf of the whole team, a big ‘thank you!’ from us, and we hope that this latest release solves any problems you may have had with Facebook Messages and/or the black screen overlay.

About Andrew Robertson

I'm Andrew, I work as the Social Media & Marketing Assistant at SocialSafe. I've been writing blogs on here for over two years now, so you'll find pieces from me about anything relating to social media and tech, as well as the changing face of personal data. There's also room for the occasional post on some slightly off topics stories... just for the sake of variety!!

2 thoughts on “SocialSafe v6.6.8 Released – Facebook Messages and Black Screen Fixes

  1. Since the upgrade, downloading messages takes forever and seems to download/check every single message each time (about twenty thousand in my case). I prefered the version prior to this that seemed to just grab the recently added messages and never took long at all.

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  2. I have downloaded it and tried it. While everything seems to work fine, I’m having trouble downloading my messages with one of my friends. I don’t know if this has to do with the volume of messages (we’re talking about 100k, roughly), or if there’s another issue.
    I tried running it three different times, and for this particular friend, the messages displayed are always 21345.
    For other friends, with whom i don’t have such a large amount of messages, i have no problem displaying them as far back as 2009, when i opened my Facebook account.
    The first time i ran it, the internet connection dropped, while the program was syncing messages, so very few were downloaded (the program said it had completed syncing, though).
    Thank you

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