A number of you have recently been encountering problems with downloading Facebook Messages with SocialSafe. This has been a stone in the shoe of our developers for some time, due to a number of factors external to the application itself.
Without going into too much detail, some changes made by Facebook to its API caused some messages – or entire threads – to either be duplicated or omitted when users synced content to their libraries. Other changes also affected how regularly the app could retrieve data and in what quantity, so when dealing with a high volume of messages this could slow the sync down.
However, after lots of hard work from our developers we have been able to address these issues in SocialSafe v6.6.8, which is available now. The app should prompt you to auto update upon opening, or you can click here to download the latest version.
Another problem some users may have experienced was a black overlay appearing over the app, which could not be dismissed and prevented the use of SocialSafe. We’ve also managed to fix this issue in the latest release, so if you close and reopen the application you should be able to auto-update.
We’d like to thank all our users who have helped us by reporting problems and providing us with the feedback that allows us to fix them. Quite often it’s the case that we aren’t able to replicate some of the issues that people are experiencing, so we’re extremely grateful when our users take the time to work with our developers and support team to help us solve problems that can affect the whole SocialSafe community.
So on behalf of the whole team, a big ‘thank you!’ from us, and we hope that this latest release solves any problems you may have had with Facebook Messages and/or the black screen overlay.