Tag Archives: facebook backup

Facebook Moments picture delete: back-up with digi.me instead

Facebook has announced it is deleting photos “privately synced from your phone” to the website unless you use its new app – but what does this mean?

Well, in line with Facebook’s previous aggressive pushes to get users to download its stand-alone apps (see also Messenger), it’s trying to get people to use its new Moments photo-sharing app.

Photos previously synced to Facebook (but not shared on profiles) were moved across to Moments earlier this year, and now users are being warned that they will be deleted unless they download and login to the Moments app by July 7.

And it seems to have worked – according to reports Moments soared to the top of the free iPhone download charts as this became public, from a position of around 90-100.

Of these, many are likely users who panicked and didn’t know what this meant for them or their personal photos – so what lessons can we take from this?

One, really – always back up your content. Always have it in at least two places so no-one else can delete it or take it away from you.

While we couldn’t have helped in this specific instance as the pictures weren’t posted to profiles, they were effectively just synced with your account, it is a good idea to back up your social media content generally.

And as we offer so much more, including universal search, insights and our new mobile apps, it makes sense to do it with us!

But whatever you choose – stay in control and don’t your data be held hostage. It’s too important for that.

Back up your Facebook – or risk losing everything

Imagine you go to log into Facebook one day and your account, well, just isn’t there anymore. Scary, right?

Well that was the reality for US journalist Jeff Bercovici when a hacker took over an old email address of his that was associated with the account, and proceeded to change every single thing about it, including deleting nine years’ worth of his Facebook activity.

No red flags, no second chances, everything gone. Not worth thinking about, is it?

You can read the full story here – he is clear that a lot of the blame lies with him, in not having two-factor authentification enabled for his account, and for using an old email address that was in fact so ancient, and so unused, that it had been released back into circulation.

But, those key facts aside, just how easily the hacker was able to change everything about Jeff’s account once he was inside makes for chilling reading. Everything that made the account personal – its name, the profile picture, other pictures, posts and comments – were all either changed or deleted.

Seemingly with no comeback, without raising any security flags for unusual behaviour and with no chance to undo and get them back.

Now, because Jeff is an influential tech journalist based in San Francisco with over 7,000 Twitter followers, this is where his story starts to diverge from the usual user experience, something he acknowledges in his article.

A few phone calls and some insider assistance later, and his account has been fully restored. But, as was clear from the initial customer service response above, Facebook considers that once data has been deleted for any reason, as far as they are concerned it is gone for good.

So, how can you stop this happening to you? While this hacker wanted Jeff’s verified user status for himself, there’s nothing to stop people breaking into any account and taking it over, so what can you do to protect yourself?

Of course, taking all available security measures is a key one, so make sure you have enabled Facebook’s Login Approvals, which texts you a code if you access Facebook from an unrecognised device – ie one that hasn’t been used to log into your account before – and needs that code imputed before you can continue.

But the single most important thing you can do is back up your account. If the key details, such as your contacts, posts and pictures are saved, then anything happening to your account will not be such a disaster, right?

And how can you do that? With digi.me of course  – you can connect your personal accounts, as well as pages, to our app and run regular syncs so that the most important information you are sharing with your Facebook friends is backed up and so can’t be lost.

Check it out here – it’s free to download and use, and you get premium features including universal search, flashback and export ability free for a month as well!

Having your data – or at least a copy of the most important parts – in a place that you own and control (in this case the digi.me library on your computer) is the single most effective thing you can do to make sure that your data stays where it belongs- with you.

And why wouldn’t you want to do that?

Facebook Privacy Basics

Facebook Terms & Policy Update – What does it mean for your data?

If you have a Facebook account you may have noticed a little icon pop up in the top right of your account making you aware about the latest Facebook terms and policy changes.  Most people tend to ignore these small changes but it is always worth noting how recent changes affect who owns your data.

The latest changes on Facebook attempt to make it clearer who has access to your data and how.  The big changes are mainly in the area of tracking data on your mobile device.  So if you are a mobile user your usage statistics including GPS data will now be stored against your Facebook account.  Also included in this recent update is a log of websites you have visited whilst you are logged into Facebook.  This information is collected and used to help advertisers target advertisements that are more relevant to your interests.  Whilst this information has been collected in the past it hasn’t been as clear what it was being used for.

If you don’t want Facebook to know where you have been and when, the advice online is to use the web version of Facebook rather than the Facebook app.  This way you keep your location data private when you are out and about.

What can we do to help you manage your data?

SocialSafe which is transitioning to Digi.Me can help you manage and store your social media content including your Facebook data. At the end of the day your data belongs to you and as such we provide you with the tools to take a copy of your data from Facebook (along with many other data sources) and store it locally so that you have your data on your computer. This means that if there is an outage on Facebook or you decide that you no longer wish to use a social media provider you can download a copy of your data including your images and status updates.  You no longer have to lose those all important moments that you once shared with friends, family and colleagues.  Give SocialSafe a try today by clicking on the link below. It’s free and puts you in control of your data! (Plus there is so much more you can do with your data when you have it all to yourself!)

Try SocialSafe

Does The Company Or The Employee Own Social Media Followings?

tug of war

Establishing ownership of social media accounts can be a tricky business. When a company tasks an employee to build a following on Twitter or to accrue fans on a Facebook page, it is important to clearly state who actually has the rights to any audience that is built.

There have been recent examples of cases where an individual in such a position has left a company, opening up the question of social media ownership for debate. In 2006 Noah Kravitz joined the company PhoneDog and created the Twitter account @PhoneDog_noah. When he left the company in 2010, the account had 17,000 followers – followers that he claimed he was told he could keep.

Kravitz had in fact moved to a competitor, and during a dispute with PhoneDog over some back pay owed to him, PhoneDog sued Kravitz as it considered the 17,000 Twitter followers to be a customer list and as such, wanted it returned. It is easy to see both sides of this story, but there must still be a lesson here.

There are other incidents of the line between employee or company property being more than a little blurry. However, this just goes to highlight the importance of having a social media policy within a company. If your own company or the company you work for has any sort of presence on social networks then it is important that everyone knows where they stand in terms of ownership of the content.

If a company is going to set out a policy that states all social media content – followers, tweets, Facebook fans, wall posts, LinkedIn contacts etc – are the property of the company, then it would be very useful to have a way to unite social networks to create a central backup of this information.

With SocialSafe Enterprise, anyone handling the social media for a company can create a searchable, offline social journal, backing up the content from Facebook profiles, Facebook pages, Twitter, LinkedIn, Google+, Viadeo and other social networks. For more information about how you can start your own digital journal, visit the SocialSafe website and compare the features of our different licence options.

Use SocialSafe To Unite Your Social Networks

These days more and more of our time is spent online, and an increasing amount of our output is held in the cloud, with social networks accounting for a large proportion of this content.

At times it can be hard to keep track of your various activities, especially when you are connected with an individual on more than one social network. Trying to remember when and indeed where you spoke with someone or received a message or link can be an arduous task.

SocialSafe allows you to unite your social networks, creating a searchable offline journal populated by your Facebook, Twitter, Google+, Instagram, LinkedIn and Viadeo accounts. You can select which aspects of each service that you’d like to backup from the cloud, and aggregate all of them into one place that you can browse or search.

For example if you are someone who does a lot of communicating through Twitter, you can search your SocialSafe journal to find all mentions, DMs and tweets to or from a certain person. But say you are connected with someone on Facebook and LinkedIn as well as Twitter, you can simply incorporate those networks into your search parameters within SocialSafe to see all interactions that have previously occurred with that person.

If you were trying to find a particular tweet or Facebook timeline post but you can’t remember who said it or the exact date, it’s as easy as going to the Calendar view in the app and setting a range of dates to then browse all of your activities across your networks to find what you are looking for.

So if you want to unite your social networks, start using SocialSafe now to backup your Facebook Timeline, Twitter, LinkedIn, Google+, Instagram and Viadeo accounts to create a beautiful, searchable, digital journal. You can find out more information about SocialSafe and download the free version on our website.

Instagram Backup Now Available With SocialSafe v6.1

This week we released a new version of SocialSafe that extended the range of download services to include Instagram. As well as Facebook profiles and pages, Twitter, Google+, LinkedIn and Viadeo, users can now backup, view, search and export their Instagram photos, comments and likes.

A fully comprehensive backup of Instagram had featured in our plans for some time, and in the coming weeks we will implement tighter integration between SocialSafe and Instagram. But given the mixed reaction from users of the photo-sharing app in the wake of Facebook’s purchase of Instagram – some even saying that they would delete their accounts – we decided it was best to work quickly towards releasing a version of SocialSafe that allowed users to backup their photos and some additional content in the first instance.

Instagram backup

So here we are with SocialSafe v6.1 – and doesn’t it look great! Instagram backup is functionality that can be enjoyed by SocialSafe Pro and Enterprise users, so if you’d like to be able to safely and securely backup you Instagram content, visit the SocialSafe website and start your offline digital journal now. The Instagram functionality is available in a free upgrade for existing Pro and Enterprise SocialSafe users.

This video shows just how easy it is to sync an Instagram account using SocialSafe:

For more information about SocialSafe in general, take a look at our Updates page to see what we’ve already achieved and where we plan to go with future releases. We’re working in exciting times here at SocialSafe HQ, and we hope that you’ll join us on the forward journey!

SocialSafe – We Never See Nor Store Your Data

I read an interesting article on the Guardian’s website this morning titled “Me and my data: how much do the internet giants really know?” that sparked an idea for a blog that might provide existing and potential SocialSafe users with some peace of mind.

We spend a lot of time on this blog talking about all of the things that SocialSafe actually does, so we thought we should devote a few column inches to explaining what we don’t do with your data and your information.

  • Login IDs and Passwords – We never see and therefore never store any of your login information or passwords for any of the social networks that you backup with SocialSafe.
  • Data held on Facebook and other social networks – Once you have installed SocialSafe on your own PC or Mac we don’t have any form of access to the content that you choose to backup from your various social networks – it transfers directly from your Facebook or other social network account to your machine. We have no visibility of this data, nor do we have a copy of it.
  • Address Books – Unlike some other services, we don’t have access to your address books, and certainly don’t copy any information about yourself or your contacts.
  • Personal Information – We don’t store any personal information about you other than your name and email address which is used periodically to send you the emails about our product updates and support emails that you agree to receive when you sign up to use SocialSafe.
  • Licence check – We carry out a simple licence check when you use the application that validates your licence and records the version ofthe application you are using.

Obviously whatever you choose to do with your own data is entirely up to you. We simply provide you with a means of storing it on your own machine, viewing it and searching through it yourself. Hopefully what we’ve explained in this blog reassures you that we never see nor store any of your content or personal information from your various social media accounts.

If you’d still like to know more, you can read the full Privacy Policy on our site, or you can always drop us an email through the Contact page on our website, on our Facebook page, on Twitter or by leaving a comment below.

Why No Service Can Perform A Facebook Or Twitter Restore

We received an email at our support desk this morning that prompted me to write this blog. In a nutshell, one of our users had written to us asking if we were able to restore her Facebook and Twitter accounts from her SocialSafe backups. Unfortunately, this simply isn’t possible using ANY social media backup service. This is all down to the respective APIs of Facebook and Twitter.

Having a backup of your social media content simply does not mean that you now have the option of a one-click restore if anything goes wrong. However, depending on how that data is stored, you may be able to rebuild some parts of a social profile with minimal fuss.

At SocialSafe we are proud to say that we are the only mainstream social media backup service supporting Facebook and Twitter that actually gives you control over your content. Every post, tweet, mention, follower, update, photo (with tags, likes and comments) etc., made available by the APIs, is saved into your journal on your own PC or Mac.

With SocialSafe all of your backed up data is available to view, search or export and each of your Facebook friends and Twitter followers/following are linked to their profile on the respective social networks. From there you can click on the link and then add them as a Facebook friend or start following them on Twitter again.

So while unfortunately it just isn’t possible to perform a one-click restore on a hacked or deleted profile or account at this stage, with SocialSafe you are still able to view your content and select which friendships or acquaintances you’d like to re-establish.

If you are concerned about the idea of losing your social media content, then you can start your own SocialSafe journal today. And given that Twitter’s API can only store your last 3,200 tweets, it’s worth backing these up now before you pass that threshold. To start using SocialSafe visit our site and download the free trial.

Losing data – backup is key

A deep case of potential Schadenfraude over the last few days.  When we developed SocialSafe to backup your Facebook we did so because a few people we knew had had their Facebook accounts closed or somehow lost.  We never realsied then the power of having your digital diary available to you on your own PC/Mac, nor the level to which people were unaware that storing data in the ‘cloud’ does lead to vulnerabilities.  Those vulnerabilities have been greatly in the news in the last few days – Facebook have had huge problems with people unable to access their accounts, Microsoft have lost lots of users’ data with their Sidekick phones and Apple have lost people’s data when using guest accounts on the new Snow Leopard operating system.

The lesson learned is that all data is vulnerable to loss.  I am personally from the CTRL-S generation – when computers and software was sufficiently unstable that you learnt to save your data, CTRL-S, every time you completed a thought, a paragraph or 5 minutes had passed.  With the increasing stability and reliability of software this CTRL-S philosphy has slowly diminhsed – yet recent events show that nothing is that assured when it comes to digital data whether that be on the cloud or on your own machine.  The lesson is always have backups/copies of your data – in the case of Facebook this does mean that our application, SocialSafe, is a necessary application, if only for backup purposes,  Should I  be pleased about this? – well thats where the schadenfraude feeling comes into play – no is the answer – yes its a great Facebook backup tool, but I’d wish  that the digital diary aspect from our Time Capsule functionality was the main driver for its use.

However you do it though, please make sure you have your data, whether the originals are in the cloud or on your own computer, backed up safely in another location.  No one, especially me, likes to create anything twice and losing part of my digital life is a painful experience.